Effective Date: January 01, 2026

Last Updated: August 12, 2026

Prime Harbor Insurance, LLC (“Prime Harbor,” “we,” “us,” or “our”) is committed to providing a website that is accessible to the widest possible audience, including people with disabilities. We strive to make our website, online quote-intake forms, communications, and digital tools usable, navigable, and accessible to all visitors and customers.

We believe that everyone deserves equal access to insurance information, quote tools, and customer service, regardless of ability. Accessibility is not a feature we add at the end. It is a principle we build into the way we design, develop, and operate our digital experience.

Our Accessibility Commitment

Prime Harbor Insurance is committed to:

Designing and developing our website with accessibility as a core consideration

Continuously reviewing and improving the accessibility of our website and digital tools

Training our team on accessibility best practices and inclusive customer service

Providing alternative methods for customers to obtain information, request quotes, and communicate with us

Responding promptly to accessibility-related feedback and requests for assistance

Treating accessibility as an ongoing commitment, not a one-time compliance effort

Conformance Standard

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.1 AA is the internationally recognized standard for web accessibility and is referenced by the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and other accessibility laws and regulations.

WCAG 2.1 AA covers four core principles, often summarized as POUR:

• Perceivable. Information and user interface components must be presentable to users in ways they can perceive
• Operable. User interface components and navigation must be operable through keyboard, voice, assistive technology, and other input methods
• Understandable. Information and the operation of the user interface must be understandable
• Robust. Content must be robust enough to be interpreted reliably by a wide variety of user agents, including assistive technologies

We continuously work toward full WCAG 2.1 AA conformance across our website and are committed to addressing accessibility barriers as they are identified.

Accessibility Features

Our website is designed with the following accessibility features in mind:

• Semantic HTML structure to support screen readers and assistive technologies
• Descriptive alternative text for meaningful images
• Clear heading hierarchy for navigation and document structure
• Sufficient color contrast between text and background
• Resizable text without loss of functionality
• Keyboard navigation support for forms, menus, and interactive elements
• Visible focus indicators for keyboard users
• Descriptive link text that conveys the purpose of each link
• Form labels, instructions, and error messages designed for assistive technology
• Skip-to-content navigation where applicable
• Mobile responsive design that adapts to different screen sizes and orientations
• Compatibility with modern screen readers, including NVDA, JAWS, VoiceOver, and TalkBack
• Avoidance of content that flashes or strobes in ways known to trigger photosensitive seizures

Known Limitations and Ongoing Work

Despite our commitment, certain content or functionality may not yet fully meet WCAG 2.1 AA standards. Known limitations may include:

• Third-party content, widgets, plugins, or embedded tools that we do not directly control
• Older content or documents that are in the process of being remediated
• Content provided by insurance carriers, payment processors, claims portals, or other third-party platforms accessed through links
• New features or content that may be in active development and undergoing accessibility review
• Limitations in third-party chat widgets, voice AI tools, or quote-intake platforms

We are actively working to address known limitations and continuously improve the accessibility of our website. If you encounter content that is not accessible, please contact us using the information below so we can address it directly and work toward a solution.

Third-Party Content and Tools

Our website may include or link to third-party content, tools, and services that we do not directly control, including:

• Insurance carrier websites, quote tools, and claims portals
• Payment processors and billing platforms
• Review and reputation platforms such as Google, Trustpilot, and the Better Business Bureau
• Chat widgets, voice AI tools, and conversational interfaces
• Social media platforms and embedded social media content
• Analytics, advertising, and tracking technologies
• Third-party plugins, extensions, and integrations

We make reasonable efforts to select third-party tools that prioritize accessibility, but we cannot guarantee that all third-party content meets WCAG 2.1 AA standards. If you encounter accessibility issues with third-party content accessed through our website, we encourage you to contact us. We will, where reasonable, provide alternative methods to access the information or service.

Alternative Methods of Access

If any portion of our website, quote-intake forms, or digital tools is not accessible to you, we are committed to providing alternative methods to access the same information, products, and services. Alternative methods include:

• Phone assistance from a licensed Prime Harbor representative at 504-949-4760
• Email support at info@primeharborinsurance.com
• Verbal completion of quote-intake forms by phone
• Email-based document delivery and review
• In-person assistance by appointment at our New Orleans office
• Large-print or alternative-format documents on request

We will not charge a fee for providing reasonable accessibility accommodations.

Assistive Technology Compatibility

We design our website to be compatible with current and recent versions of major assistive technologies, including:

• Screen readers such as NVDA, JAWS, VoiceOver, TalkBack, and Narrator
• Screen magnification software
• Voice recognition and voice control software
• Switch-access devices and alternative input devices
• Browser-based accessibility tools and extensions

We test our website with a combination of automated accessibility tools and manual review using assistive technologies. If you experience compatibility issues with a specific assistive technology, please let us know.

Browser and Device Recommendations

For the best accessibility experience, we recommend using current versions of major web browsers, including Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari. We also recommend keeping your operating system and assistive technology software updated to the most recent versions, as accessibility features and compatibility improve over time.

Our website is designed to work on desktop computers, laptops, tablets, and mobile devices.

Feedback and Accessibility Requests

We welcome feedback on the accessibility of our website. If you experience an accessibility barrier, have suggestions for improvement, or need assistance accessing any content or service, please contact us. We take all accessibility feedback seriously and will respond promptly.

When contacting us about accessibility, please include:

• A description of the accessibility issue or request
• The specific page, form, or feature where the issue occurred
• The assistive technology, browser, and device you are using, if applicable
• Your preferred contact method and contact information
• Any specific assistance you are requesting

We aim to acknowledge all accessibility feedback within two (2) business days and to respond substantively within ten (10) business days, though complex issues may require additional time to investigate and resolve.

Filing a Formal Complaint

If you believe we have not adequately responded to an accessibility concern, you may file a formal complaint with us using the contact information below. We will investigate, respond in writing, and work in good faith to resolve the concern.

You also have the right to file a complaint with applicable regulatory authorities, including the United States Department of Justice under the Americans with Disabilities Act (ADA), the United States Department of Health and Human Services Office for Civil Rights where applicable, your state attorney general’s office, or your state department of insurance.

Filing a complaint with Prime Harbor does not waive your right to pursue any other remedy available under law.

Continuous Improvement

Accessibility is an ongoing journey, not a destination. We are committed to:

• Periodic accessibility audits using automated tools and manual review
• User testing with people who use assistive technologies
• Staff training on accessibility, inclusive design, and disability awareness
• Vendor selection criteria that prioritize accessibility
• Regular review and update of this Accessibility Statement
• Integration of accessibility considerations into the design and development of new features

We monitor changes in accessibility standards, regulations, and best practices, and we update our website and policies accordingly.

Equal Access to Insurance Services

Beyond website accessibility, Prime Harbor Insurance is committed to providing equal access to insurance information, quotes, and services to all customers regardless of disability. We will:

• Provide reasonable accommodations for customers with disabilities
• Offer multiple methods of communication, including phone, email, in-person, and digital channels
• Provide policy documents, applications, and other materials in alternative formats on request
• Train our team to serve customers with disabilities respectfully and effectively
• Comply with applicable insurance non-discrimination laws and regulations

If you require an accommodation to access our insurance services, please contact us. We will work with you to identify and provide reasonable accommodations.

Governing Standards and Legal Framework

This Accessibility Statement reflects our voluntary commitment to web accessibility and our efforts to comply with applicable accessibility laws and regulations, which may include:

• The Americans with Disabilities Act (ADA), Title III
• Section 508 of the Rehabilitation Act, where applicable
• State accessibility laws and regulations applicable to Louisiana and other states where we are licensed
• Insurance regulatory requirements regarding equal access to insurance products and services

The legal framework for digital accessibility continues to evolve. We monitor legal developments and update our practices accordingly.

Changes to This Accessibility Statement

We may update this Accessibility Statement from time to time to reflect changes in our website, accessibility standards, legal requirements, or business practices. When we update this Statement, we will revise the “Last Updated” date above and post the updated Statement on the website.

Contact Us

For accessibility feedback, requests, or assistance, contact:

Prime Harbor Insurance, LLC

Attention: Accessibility Coordinator

900 Camp St, STE 3 STE 1272

New Orleans, LA 70130

Phone: 504-949-4760

Email: info@primeharborinsurance.com

Legal Email: legal@primeharborinsurance.com

When you contact us about accessibility, we will treat your request with priority and respond as promptly as reasonably possible. Phone assistance is available during regular business hours, and email and form submissions are monitored regularly.